All items are personalized & made-to-order. It means our products are designed, produced & printed on demand just for you, one at a time for the best quality!
We process orders on business days that are Monday through Friday, Eastern Standard-Times and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below:
United States Standard Shipping Time
Product | Production Time | Shipping Time |
1 - 3 business days | 3 - 7 business days | |
| Mug, Tumbler, Jigsaw Puzzle | 2 - 4 business days | 4 - 8 business days |
| Framed Canvas, Round Wood Sign, Wooden Plaque, Key Hook, Wall Clock | 3 - 5 business days | 5 -12 business days |
| Metal Sign, Phone Case, Garden Flag, Doormat | 4 - 6 business days | 8 -15 business days |
Please note:
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time frame above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame. Delays may occur due to Holidays and/or any unforeseen events such as floods or typhoons.
- International orders: For orders shipped to Alaska, Ohio, Hawaii, Puerto Rico, and other countries, please allow 2-4 weeks for delivery. It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- For orders including Canvas/ Framed Canvas/ Metal Sign: Cannot be delivered to PO Boxes. Please provide a physical address in order to receive such a large item.
- We do understand your concern when shopping online. We always keep track of every order and give customers full information by sending update emails regularly. You can always track your order here.
Customer service is our #1 priority, and we'll do whatever we can to take care of you. Thank you for considering FamiPrints. If you have any questions, please don't hesitate to contact us via: [email protected]
You're protected by our Buyer Protection Program: If you don't receive your product after 35 business days since the day you purchased (which rarely happens), we will refund you 100% of your money, no question asked!
* Please do not rate any dispute or chargeback before contacting our support agents because that will make things even longer.
Still need help with something?
Just submit a ticket below, choose your issue. We will do our best to help you out.
