1. If the item is not as described (this includes wrong color, design and wrong size, wrong style, or poor quality), please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost. And you can keep the item, as a token of apology for the mistake we made sending you the wrong items.
2. We don't allow an exchange for Personalized products in our store
But if you want to exchange products in size/design/color. It happens that you make a mistake. We are all human rights? In this case, we offer you pay small fees to cover the re-production
- Product under $30, you need to pay $10
- Product from $30 to $50, you need to pay $25
- Product from $50 to $80, you need to pay $35
- Product from $80 to $100, you need to pay $45
- Product over $100, you need to pay $80
You don't need to send an item back. The only thing we need you to do is click SUBMIT TICKET bellow, choose your issue and insert a note to tell us which items you want to exchange. Then we will create a new order as your request and send an invoice for you. Just follow it and complete the new order.
You received a damaged/faulty item. Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, give it away, or donate for any organization. The only thing we need you to do is click SUBMIT TICKET bellow, choose your issue, attach a photo of the damaged item. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP
Still need help with something?
Just submit a ticket below, choose your issue. We will do our best to help you out.